WHAT THEY HAVE TO SAY

Calvary Cemetery

Customer ordered the memorail from Ireland. We did what we could to make it as easy as possible for him.

LEONARD TIMONEY

On a visit to New York I visited my aunt's grave in Calvary cemetery to find no grave marker.  On my return to Ireland I decided to set about having one erected.  I was clueless and after contacting a few Monument Erectors I was fortunate to contact Shastone who pointed me in the right direction - Russell informed me regarding legal necessities to have a headstone erected.  He even visited the grave and took photos to see what type of stone would be best to fit in with surroundings.  We then discussed design and chose type of stone.   As all our correspondence was done via numerous e-mails Russel was patient and helpful before making final decision.   Cost was the last thing discussed and I was really surprised as to how reasonable it was, given the amount of effort put into it.  Russell's professionalism was unsurpassed.   Headstone worked out perfectly and is really lovely.  It was reassuring to see photo of headstone in-situ, thanks to Shastone and all the team.
Little did I know living in Ireland that I could come into contact with someone as genuine, caring and trustworthy as Russell.
I would be very happy to recommend Shastone to anyone anywhere in the world.

LEONARD TIMONEY

New Montefiore Cemetery

Hi Russell,

 

Thank you for your kind, thoughtful and informative email.  

 

As requested, I have received the Unveiling announcements and the veil which were sent by your office. 

I have been in touch with the Cemetery, making arrangements and they have also confirmed that the monument has been placed.

 

Most of all, I would like to thank you and the staff at Shastone for their professional manner, making the process civilized and easy for the family during this difficult time.

It has been a pleasure to work with you; I will most certainly recommend Shastone to others who would be in need of your services. 

 

Take care of yourself and your family,

 

Happy early New Year,

Best regards,

Lori K.

Beth Moses Cemetery

Dear Laurel,

 

The unveiling was last Sunday at Beth Moses. The memorial stone was as beautiful as such a stone can be. My entire family was there, all nine grandchildren and my own two daughters and my son and their wonderful spouses. I was very anxious since I had not seen the stone in person and once we all saw it I realized how fortunate I was in having selected your company to do the work. 

Very best regards.

 

George T.

Cedar Grove Cemetery

There are just some things in life that absolutely suck so much that mere words cannot convey the true utter magnitude of exactly HOW much they f#cking suck - purchasing a headstone after one's spouse unexpectedly passes away is definitely towards the top of that list.  When my husband's sudden death thrust me in the position of planning a funeral/burial, becoming a single parent, needing to relocate, all whilst surfing the waves of emotions from others & dealing with my own horrible gumbo o' grief, the LAST thing I wanted to do, or could do really, was select & purchase a freaking headstone.  Oh & write an obit.  So I waited a year... A year later I was able to write an "in memoriam" notice for the person I thought I'd spend the rest of my life with.  But I didn't know the 1st thing about buying a monument.  Someone in my then-neighborhood's on-line parent group recommended Shastone to me.  I called up & spoke to Russell.  Immediately I was struck by his level of compassion & accommodation.  First off, he had the cemetery on file, so within minutes he had the precise size requirements of my husband's particular section.  I made it clear I was clueless, he asked a few basic questions & then started feeding me some easy-to-digest info.  He directed me to their website &, upon hearing I was on my iPhone without a desktop in front of me, took out his phone so he could guide me to the pertinent images directly how they appeared on my phone (since the screen breaks there are different than on a desktop).  As he introduced me to some images & ideas, I started to form some on my own & discussed them with him.  He then sent me a preliminary email outlining some costs & specifics. I was very impressed but of course I wanted to shop around & make sure I made a thorough decision.  Though Shastone's prices are reasonable, this was not a cheap purchase.  Perhaps the level of customer service Russell was providing is industry standard, perhaps I could get what he was offering for cheaper.  I asked around & called a few other recommended companies.  OMG, it was then I realized how special Shastone & Russell were - one such "highly" recommended place was so terrible over the phone - I called & they asked for the cemetery's required measurements.  Since I still really didn't know what the damn numbers on the cemetery sheet meant (width first or height? are these inches??), I just started reading numbers slowly.  The guy cut me off & said "Yeah all our granite costs between blah blah blah & blah blah blah" (actually cost more than Shastone).  It was like ordering a pizza.  A death pizza. I resumed my correspondence with Russell & dare I say it - he made this process as, pleasant as possible.  Who knew that I would like jet black granite so much?  Who knew the pleasure I would feel when I found just the right carved roses?  He even guided me through the most difficult part for me, which was deciding on the images.  For several personal reasons I won't outline here, this was the trickiest part.  I can't even estimate how many emails transpired between us - me giving him ideas, him sending me photos, examples etc.  Every now & then I would apologize for the back & forth, & he would always be patient & comforting.  He would sometimes offer his opinion but in a way that made it clear, that was only his preference (note, he prefers symmetry while my scrapbooking style would sometimes pull me towards asymmetry!).  At one point I was at a standstill, he recommended I step away for a weekend.  Eventually, everything clicked into place & it was about as satisfying as something this sad could be. Note, I never had to visit the showroom.  Everything was done by phone & email. Should any of you out there ever be in this position, I would highly recommend Shastone to you.  FYI anytime I called & Russell was out, I was treated with the same courtesy by anyone who answered the phone. Thank you, Russell & Shastone.  The stone is beautiful & perfect.  A fitting tribute to my amazing, beloved husband.

New Montefiore Cemetery

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Russell,

 

I just wanted to personally thank you for your hard work in creating this stone for my family. It looks absolutely perfect, and I am so thankful you were able to help us out. You we’re very knowledgeable and helpful and, most importantly, so kind and sensitive to us in our situation. Thank you so much!

 

Stephanie Z. 
 

Sent from my iPhone

Mt. Carmel Cemetery - New York

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Dear Russell, 

 

Miriam, Dan, and I wanted to thank you for doing such a beautiful job with the monument for our mom. We all visited the cemetery this weekend, and it looked just as we had envisioned and hoped. We really appreciate your time and patience, working with us to get it just right. 

 

Our only regret was that some of the monuments nearby weren't nearly as tasteful! (Surely the work of other outfits.) But our mom would appreciate standing out for her elegance and class, even in this context. 

 

All our thanks again, 

Nika, Miriam, and Dan

Beth David Cemetery

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Russell, 

As you know we had my mother's unveiling this past Sunday. My brother, two sisters and I want to thank you so much for having infinite patience, and being so kind and empathetic, while we went through the arduous and emotional process of finally choosing the epitaph for our moms foot stone. 

 

We want to also compliment the Shastone engravers for doing such a great job with the engraving of the stone & adding the bird on our dads stone. 

 

It was a true pleasure to work with you Russell, and we will recommend Shastone highly. 

Sincerely,

Shelly K.

Beth David Cemetery

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Russell,

 

I wanted to thank you (and everyone at Shastone) for the great job you did with my mom's monument. We had the unveiling a few weeks ago, and someone even commented how nice the sculpted hands looked; they had seen similar, flatter hands, but the sculpted hands came out very well. The candles looked very nice, too. The entire monument was done very well; the roses across the top, the lettering, and the other details, and is what we were going for. Thanks for making the process as straightforward as possible. I appreciate your professionalism and understanding throughout.

Best regards,

JP

Mt. Carmel Cemetery

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Hi Russell,

 

We just had the unveiling this past weekend and wanted to thank you for a wonderful job on my parents headstone.  Also, providing the material to do the service ourselves helped to create a personal feeling for the gathering.

 

Thanks ever so much,

Gary L.

Cedar Park Cemetery

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Hi Russell!

 

We had the unveiling yesterday and I wanted to tell you how pleased we are with the monument. It is absolutely beautiful--you did a fantastic job! Thank you for all your expertise and assistance in this endeavor. I truly appreciate everything you did.

 

Nadine
 

Beth David Cemetery

Dear Mr. Rosen,

Your tactful and sensitive letter and discussion with both my daughter and I was very much appreciated. Obviously, we have spoken to others in this very sad time and your kindness is greatly appreciated.

- Diane H. 

United Hebrew Cemetery

10/17/17

 

Hi Russell,

I wanted to personally thank you and your staff for the wonderful job done on my mom's foot stone and the repair and cleaning you did on my dad's stone. Everything looked beautiful, it made our day!

Thank you again from my entire family!

Steve L*******t

Cedar Park Cemetery

It has been a pleasure working with you at this very difficult time. You have made it so much easier for me. Please send me some business cards so I can give them to the Secretary at my Synagogue.  

Thanks,

Carole 

Mt. Hebron Cemetery

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Russell & team at Shastone,

 

Thank you so much for making this so easy on my aunt and family.  Your professionalism and respect is unsurpassed.  Despite the unfortunate reason that we have to work together, it was a pleasure working with you again and I will certainly pass on your information to anyone who may need your services in the future.

 

I will likely go to the cemetery to see the memorial over the next month or so and will report back to my aunt.

 

Best regards and we should only know from happy times in the future.

 

Thank you again.

 

 

Bradley E. S.

Campl Lokanda

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Dear Russell,

I just wanted to thank you for helping me through this difficult task.  I hear from other people who have used you that Lokanda did not give me special treatment, as they all felt special in their dealings with you. 

Thanks,

Carole

Cedar Park Cemetery

Hello Russell,

 

I've been meaning to mail you a "thank you" card after the unveiling, but I figure I'll send an e-mail since it's already been over a month. The monument is beautiful, and the unveiling was a wonderful day. We received several compliments from family members and I would be happy to recommend your work to others. My uncle, my father, and all the relatives who showed up were impressed with the footstone. Uncle Bob and I appreciate that you were able to coordinate everything so quickly and that we were able to save money compared to the handful of other places I called in North Jersey/Long Island/NYC. I picked up on your attention to detail, your intelligent questions, your thorough explanations, and your thoughtful comments--it really sets you apart from the others. My mother's final resting space looks great and is a very unique footstone. I honestly don't think she could pick a better footstone herself. Thank you so much for working with us this year. It was a positive experience and has helped me gain a bit more closure knowing that her final resting place has a beautiful monument that should (knock on wood) last for years to come.

 

Thank you,
L. Goun

Old Montefiore Cemetery

What absolutely lovely people to work with. I live in upstate New York, and the family burial plot is in Queens. From the first minute I contacted Shastone they were very helpful. I had difficulty in finalizing my Mom's stone since that would mean I was acknowledging that she was actually gone. Russell was very kind, and quietly helped me along the way. All my questions were answered. Someone even went to the cemetery and took pictures of my Dad's stone and described the kind it was so that I could match the stone and colors. I cannot recommend thses people highly enough. They were a pleasure to work with during a very difficult time.
 

Flushing Cemetery

Wow. What an outstanding work. The granite stone looks just beautiful. I went by to see it with my wife and daughter. We all loved it. You promised and delivered quality work.

Thank you very very much!

Serpanos family.  

Beth Moses Cemetery

My mother selected Shastone for the monument for my father years ago.  When my mom passed on, I had the responsibility to select the monument for her.  I interviewed a few monument companies and the only one that responded with the knowledge Shastone confidence I needed to hear to feel comfortable was Shastone. I was making these arrangements long distance, thousands of miles away, so reliability was key. 

Shastone worked with me through the selection of special granite as well as multiple revisions of the wording until it was right.  The owner was articulate, proactive, and responded promptly to my phone messages.  He kept me apprised of what was going on in the process via email and US Mail so I never missed anything.  

Without me asking, the owner even drove out to the cemetery to make sure that that monument would conform, and he emailed me pictures from the scene because I was far away in California.  I don't think any other monument company would have done that. 

It's been 2 years since mom's monument was erected, and I waited this long to write the review because it's taken me 2 years since the unveiling to return to Long Island to inspect  the grave-site and monument.  I wanted to see if the Shastone monuments withstood the force of Hurricane Sandy as well as the crippling winter storms over the past 2 years. 

I feared the worst as I approached the site a few weeks ago, but thankfully, the Shastone monuments still stood.  Even the stones left on top of the monuments remained--that surprised me the most. Unfortunately, I could not say the same for the soil on mom's grave-site--the severe weather caused a 12-inch wide sinkhole to form on the site with tunnel erosion down into the site.  I reported this to the cemetery office and they immediately repaired the hole and poured additional top soil for support.  Let's hope that holds.

New Montefiore Cemetery

To the Shastone Memorial Staff! 

Thank your for your constant follow up & kind words. For your it's easy because it's your business, but for me it marks the final goodbye for my dad, which is NOT SO EASY! Thanks again. I appreciate your help & patience with the process. 

Mt. Hebron Cemetery

Dear Mr. Rosen,

 

           I was at Mount Hebron this past Sunday to do the unveiling of the memorial for my sister. I wanted to thank you for your work. I was very pleased by the memorial and the quality of the granite and the work on it. It more than met my expectations.

 

With best wishes,

Rabbi M. Faierstein

Beth David Cemetery

I had the opportunity a few weeks ago to stop by Beth David and check out my father's headstone. I was so pleased with how it turned out! I took a number of pictures in case any of my family wanted a preview and surprisingly, my mother wanted to see a picture before she goes for the unveiling. She not only approved of it, but she was very touched by the effort that all of you at Shastone put into making it something that she felt comfortable with - and she knew my father would have liked it too. I know she will be even more please when she sees it in person - it is lovely.

Thank you,

Robin G. 

Cedar Park Cemetery

Many, many thanks for your work towards making the beautiful monument and getting everything in place. 

My mother was most comforted by the unveiling ceremony, and I can hardly thank you enough. Everything about the stone was exactly right. 

Garrick B. 

New Montefiore Cemetery

Two weeks ago we conducted the unveiling for my mother's monument. I write this message to express our appreciation for your efforts in helping us design the monument and ensuring the accuracy of the inscription. The monument is dignified and stands as an appropriate memorial to a wonderful woman.

- Marty W. 

Igal S.

This past Sunday I had the opportunity to visit my dear aunt's grave for the first time and see the monument. I was truly moved. You and your {staff} have done such a great job putting this project together. {So much so,} that I felt I must send you this special note of thanks.

 

Working "long distance" with you over the prior months has been a pleasure. You  have taken care of every detail of this complex project in the most efficient and personal way. You have not only done a superb job technically, but have also managed to put my mind at ease and make me feel good about what we were doing. I know this beautiful monument will always stand as a witness to the good and decent person my aunt was.

Joseph B.

A sincere "thank you" for making the entire cemetery, monument selection and unveiling process hassle free. Your professionalism and monument craftsmanship brought a ray of sunshine to our family.

Job well done!

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Shastone Memorials Corp.

112 Northern Blvd. Great Neck, New York 11021

p 516-487-4600          f 516-487-4694 

info@shastone.com

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